Privacy Policy

This Privacy Policy ("Policy") describes how x111e ("x111e", "we", "us", "our") collects, processes, stores, and protects personal data relating to individuals ("you", "your") who access or use the x111e platform at https://x111e.net. This Policy applies to all players, registered users, and visitors to the x111e website.

x111e is committed to handling personal data responsibly and in accordance with applicable international data protection standards. Please read this Policy carefully. By registering an account or continuing to use the x111e Platform, you acknowledge that you have read and understood this Policy.

1. Who We Are

x111e is an online casino and sports betting platform operating under international gaming licensing standards. The platform serves players primarily in Pakistan, offering cricket betting, live casino games, slots, kabaddi markets, and lottery products, all denominated in Pakistani Rupees (PKR).

For the purposes of this Policy, x111e is the data controller responsible for the personal data collected through the Platform. If you have any questions about this Policy or wish to exercise your data rights, contact details are set out in Section 14 below.

2. Data We Collect

2.1 Registration Data

When you create an x111e account, we collect the following information that you provide directly:

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Residential address (including city — Karachi, Lahore, Islamabad, Faisalabad, or elsewhere in Pakistan)
• Email address
• Mobile phone number
• Preferred currency (PKR)

2.2 Identity Verification (KYC) Data

To comply with our regulatory obligations and prevent fraud, x111e collects the following documents as part of the Know Your Customer (KYC) process:

• Copy of your National Identity Card (CNIC), passport, or driving licence
• Proof of residential address (e.g., utility bill, bank statement dated within three months)
• Proof of payment method ownership (e.g., screenshot of JazzCash or EasyPaisa account in your name)
• Selfie or photograph for identity confirmation where required

2.3 Financial Data

When you make deposits or request withdrawals, x111e collects transactional data including payment method identifiers (e.g., JazzCash wallet number, EasyPaisa account, HBL or UBL bank account details), transaction amounts in PKR, and transaction timestamps. x111e does not store full card numbers or sensitive authentication data beyond what is strictly necessary to process your transaction.

2.4 Gameplay & Betting Data

x111e automatically records data related to your activity on the Platform, including games played, bets placed, wager amounts, outcomes, bonus usage, session durations, and betting history. This data is used for account management, responsible gaming monitoring, dispute resolution, and regulatory reporting.

2.5 Technical & Device Data

When you access x111e, our servers automatically collect certain technical data, including:

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Pages visited, click paths, and session timestamps
• Referral source (how you arrived at x111e)

2.6 Communications Data

If you contact x111e via live chat, email, or any other channel, we retain records of that correspondence, including the content of your messages and any attachments, for customer service, quality assurance, and compliance purposes.

3. How We Use Your Data

x111e uses your personal data for the following purposes:

4. Legal Basis for Processing

x111e processes your personal data on one or more of the following legal bases, depending on the purpose:

• Contractual Necessity: Processing required to perform the contract between you and x111e — i.e., to operate your account, accept bets, and process payments.
• Legal Obligation: Processing necessary to comply with applicable laws and regulations, including anti-money laundering (AML) requirements, age verification obligations, and tax reporting duties.
• Legitimate Interests: Processing carried out in pursuit of x111e's legitimate business interests — such as fraud prevention, platform security, and improving user experience — provided those interests are not overridden by your rights.
• Consent: Where processing is based on your consent — for example, receiving marketing emails or SMS promotions — you may withdraw that consent at any time without affecting the lawfulness of prior processing.

5. Data Sharing

5.1 Service Providers

x111e shares personal data with carefully selected third-party service providers who assist us in operating the Platform. These include:

• Payment processors — JazzCash, EasyPaisa, Raast, 1LINK, HBL, UBL, Meezan Bank, and GrabPay — to facilitate deposits and withdrawals in PKR.
• KYC and identity verification providers — to perform document checks and age verification.
• IT infrastructure and hosting providers — to store and process Platform data securely.
• Customer support platform providers — to manage live chat and email communications.
• Analytics providers — to understand aggregate usage patterns and improve the Platform.

All third-party service providers are contractually bound to process personal data only on x111e's documented instructions, maintain appropriate security standards, and not use your data for their own purposes.

5.2 Regulatory and Law Enforcement Authorities

x111e may disclose personal data to gaming regulators, financial intelligence units, law enforcement agencies, or courts of competent jurisdiction where required or permitted to do so by applicable law — for example, in connection with an AML investigation or a court order.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of x111e's business, your personal data may be transferred to the successor entity. You will be notified of any such transfer and the privacy terms that will apply to your data going forward.

6. Cookies & Tracking Technologies

6.1 What Are Cookies

Cookies are small text files placed on your device when you visit x111e. They help us recognise your browser, remember your preferences, keep you logged in, and understand how you interact with the Platform.

6.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Platform to function. These cannot be disabled. They include session authentication tokens and load-balancing cookies.
• Performance Cookies: Collect anonymised data on how players use x111e — which pages are visited most, where errors occur — to help us improve the Platform.
• Functional Cookies: Remember your preferences such as language, currency display, and login details to personalise your experience.
• Marketing Cookies: Used only where you have given consent, to deliver relevant promotions and track the effectiveness of our campaigns.

6.3 Managing Cookies

You can control non-essential cookies through your browser settings or via the cookie preference centre available on the x111e Platform. Disabling certain cookies may affect the functionality of parts of the Platform.

7. Data Retention

x111e retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum periods driven by regulatory requirements:

• Account and KYC data: Retained for a minimum of five years from the date your account is closed, in line with anti-money laundering regulations.
• Financial transaction records: Retained for a minimum of five years from the date of each transaction.
• Gameplay and betting history: Retained for a minimum of three years for dispute resolution and regulatory audit purposes.
• Customer support communications: Retained for two years from the date of the last interaction, unless the matter is subject to ongoing investigation.
• Marketing consent records: Retained for the duration of your marketing opt-in and for one year thereafter, to evidence compliance.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to you as an individual.

8. Data Security

x111e implements a multi-layered security framework to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
• One-way cryptographic hashing of passwords — x111e staff cannot read your password.
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent required by their role.
• Regular security audits and penetration testing by independent third parties.
• Intrusion detection systems and real-time monitoring of network activity.
• Secure data centres with physical access controls and environmental safeguards.

Despite these measures, no system is completely immune to security risks. If you suspect that your x111e account has been compromised, contact our support team immediately at [email protected] or via live chat.

9. Your Rights

Subject to applicable law, you have the following rights in relation to your personal data held by x111e:

• Right of Access: You may request a copy of the personal data x111e holds about you, along with information about how it is processed.
• Right to Rectification: You may request correction of any personal data that is inaccurate or incomplete. For basic account details, you can update these directly within your x111e account settings.
• Right to Erasure ("Right to Be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations. Note that regulatory requirements may prevent full erasure in all cases.
• Right to Data Portability: You may request that x111e provides your personal data to you in a structured, machine-readable format so that you can transfer it to another service provider.
• Right to Restrict Processing: You may request that x111e limits the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested.
• Right to Object: You may object to processing of your personal data based on legitimate interests, including profiling for marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time by contacting support or updating your marketing preferences in your account settings.

To exercise any of these rights, please contact x111e at [email protected]. x111e will respond to verified requests within 30 days. We may require identity verification before processing a request.

10. Children's Privacy

The x111e Platform is strictly for users aged 21 years and above. x111e does not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been collected from an underage individual, we will immediately suspend the associated account, delete the relevant data, and report the matter as required by applicable law.

If you are a parent or guardian and believe that a minor has created an account on x111e, please contact us immediately at [email protected] so that we can take prompt action.

11. International Data Transfers

x111e primarily serves players in Pakistan. Some of our third-party service providers — including KYC verification partners, cloud hosting providers, and analytics platforms — may be located outside Pakistan. Where personal data is transferred internationally, x111e ensures that appropriate safeguards are in place, such as standard contractual clauses or equivalent data protection frameworks, to ensure your data receives an equivalent level of protection regardless of where it is processed.

By using the x111e Platform, you acknowledge that your personal data may be processed in countries other than Pakistan. x111e will not transfer data to a third country unless adequate protections are confirmed to be in place.

12. Marketing Communications

x111e may send you promotional emails, SMS notifications, and push notifications about bonuses, new games, PSL betting markets, and other x111e offers, but only where you have given your prior consent to receive such communications.

You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email from x111e.
• Updating your communication preferences in your x111e account settings.
• Contacting our support team via live chat or email and requesting removal from our marketing list.

Please note that opting out of marketing communications does not affect transactional notifications such as deposit confirmations, withdrawal updates, and account security alerts, which are sent as part of the service.

13. Changes to This Policy

x111e may update this Privacy Policy from time to time to reflect changes in applicable law, our data processing practices, or the structure of the Platform. When material changes are made, we will notify registered players by email or via a prominent notice on the Platform at least 14 days before the changes take effect.

The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. We encourage you to review this page periodically to stay informed about how x111e protects your data. Continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Policy.

14. Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or the way x111e handles your personal data, please reach out through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 on the x111e Platform

x111e aims to resolve all privacy-related queries within 14 business days. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority or gaming regulator in your jurisdiction.